Kelly Services Customer Support Representative in Detroit, Michigan
Kelly Services is looking for a customer service support tech for a customer in Plymouth, Mi. This is a full time, long term temporary 1 year role paying $20-$25/hour based upon experience.
Ability to prioritize and complete multiple tasks simultaneously
Organized, self disciplined
Ability to interact effectively with all team members and support the group-s efforts.
Strong analytical and communication skills
Advanced problem evaluation and problem solving abilities
Broad technical knowledge of DNS, DHCP, TCPIP, VoIP, MS Server, MS Exchange, ADS, WAN & WLAN technology
Ability to present technical information to a non-technical audience
Customer service skills and communication including empathy, patience and motivation
Ability to work with colleagues with language barriers and time differences
Knowledge of ITIL a plus
Act as visible point of contact for customer engagements and project support
1nd level hardware, software, telecomm and A/V support including service issue response and follow up as well as escalation if needed.
Provide cross platform support
Support virtual and physical environments on various hardware platforms
Resolve and conduct root cause analysis of performance failures /issues
Monitor, update and resolve service requests in the helpline ticketing system
Provide multi platform mobility support
Produce documentation and change control
Ensure delivery of objectives and goals
Install, troubleshoot and repair computer hardware and software
Create documentation for end user support or departmental support, design and provide training when needed
Support telecommunications system
Collaboration administration and support including web conferencing tools, conference room equipment and TBITK for equipment
Maintain facility security applications, ensure compliance to required regulations
Remote service tech support lead
Follow and enforce corporate policies and guidelines
Any additional tasks assigned by IT management as needed
Must be able to lift boxes, PCs, Printers, or peripherals up to 30 pounds, from floor level to chest level, as well as from chest level to the floor without assistance.
High School degree a must, associates or bachelors degree desired
Experience with Microsoft office suit applications required as well as phone system, PC hardware and software knowledge.
Why Kelly ® ?
Services ® , we work with the best. Our clients include 95 of the Fortune
100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.