Kelly Services Customer Support Representative in Detroit, Michigan

Job Description

Kelly Services is looking for a customer service support tech for a customer in Plymouth, Mi. This is a full time, long term temporary 1 year role paying $20-$25/hour based upon experience.

Job Duties:

  • Ability to prioritize and complete multiple tasks simultaneously

  • Organized, self disciplined

  • Ability to interact effectively with all team members and support the group-s efforts.

  • Strong analytical and communication skills

  • Advanced problem evaluation and problem solving abilities

  • Broad technical knowledge of DNS, DHCP, TCPIP, VoIP, MS Server, MS Exchange, ADS, WAN & WLAN technology

  • Ability to present technical information to a non-technical audience

  • Customer service skills and communication including empathy, patience and motivation

  • Ability to work with colleagues with language barriers and time differences

  • Knowledge of ITIL a plus

DETAILED RESPONSIBILITIES:

  • Act as visible point of contact for customer engagements and project support

  • 1nd level hardware, software, telecomm and A/V support including service issue response and follow up as well as escalation if needed.

  • Provide cross platform support

  • Support virtual and physical environments on various hardware platforms

  • Resolve and conduct root cause analysis of performance failures /issues

  • Monitor, update and resolve service requests in the helpline ticketing system

  • Provide multi platform mobility support

  • Produce documentation and change control

  • Ensure delivery of objectives and goals

  • Install, troubleshoot and repair computer hardware and software

  • Create documentation for end user support or departmental support, design and provide training when needed

  • Support telecommunications system

  • Collaboration administration and support including web conferencing tools, conference room equipment and TBITK for equipment

  • Maintain facility security applications, ensure compliance to required regulations

  • Remote service tech support lead

  • Follow and enforce corporate policies and guidelines

Any additional tasks assigned by IT management as needed

Requirements

Physical Requirements

Must be able to lift boxes, PCs, Printers, or peripherals up to 30 pounds, from floor level to chest level, as well as from chest level to the floor without assistance.

Experience/Education

High School degree a must, associates or bachelors degree desired

Experience with Microsoft office suit applications required as well as phone system, PC hardware and software knowledge.

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.